Terms and Conditions – Yilin Academy

Return and Refund Policy

No Refund Policy
Effective Date: 1 June 2024

1. General Policy

All sales made through Yilin Academy (“we”, “us”, “our”) via our platform at https://www.yilinacademy.com are final. We do not offer cash refunds for any digital products, physical goods, or services sold directly by the platform.

By completing a purchase, you confirm that you have read and agreed to this No Refund Policy.

All deposits and tuition fees for courses are non-refundable and cannot be transferred between courses nor exchanged for any products.

All course materials are protected by copyright. Unauthorized recording, filming, or distribution of any kind is strictly prohibited. Legal action will be taken against violators.

Students must understand that the enrolled course is not a “one-on-one” package. Class dates will be scheduled by the Academy.

During the course period, the Academy reserves the right to decline any requests to reschedule classes due to personal reasons.

Each class will last approximately 2–3 hours. Students are required to attend on time.

In the event of late arrival, instructors will not repeat any content already covered for the latecomers.

Not all courses include free recordings. Availability depends on the specific course arrangement. In the event of any inappropriate behavior, disrespect, or personal attacks toward the instructor or other students during class, the Academy reserves the right to revoke all complimentary benefits without prior notice.

2. Store Credit

While we do not offer cash refunds, we may issue store credit under specific conditions:

Eligibility for Store Credit: If a product or service sold directly by Yilin Academy is found to be defective, damaged, or incorrectly delivered, you must report the issue within 7 days of receiving the order by contacting our customer service team.

Verification and Approval: Upon reviewing and approving the claim, store credit equal to the original purchase price (excluding shipping or discounts) may be issued.

Usage Terms: Store credit is:

Non-refundable

Non-transferable

Valid only for use on the same platform account from which the original purchase was made

3. Vendor Products and Services

Yilin Academy operates a multivendor platform, meaning products and services may also be sold by independent vendors (“Sellers”) listed on our Website.

For any product or service purchased from a vendor, all refunds, returns, exchanges, or store credits are the sole responsibility of the vendor.

Customers must directly contact the vendor regarding any refund or return request.

Yilin Academy is not liable or responsible for any disputes, non-delivery, or dissatisfaction related to third-party vendor transactions. However, we encourage fair practices and may review vendor behavior in case of repeated complaints.

4. Legal Exceptions

This “No Refund” policy does not override any rights you may have under applicable consumer protection laws. If a product is proven to be:

Defective,

Misrepresented, or

Non-functional upon delivery,

You may be entitled to statutory remedies such as a repair, replacement, or refund, as governed by the Consumer Protection Act or relevant Malaysian law.

5. Contact Us

For questions, complaints, or to request store credit for items sold directly by Yilin Academy, please contact us:

📧 Email: info@yilinacademy.com
🌐 Website: https://www.yilinacademy.com